Refund Policy for American Lighting Association Website

1. Purpose:
This refund policy outlines the terms and conditions for refunds related to American Lighting Association membership fees, event registrations, and other transactions made on our website.

2. Membership Fees:
a. All membership fees are non-refundable.
b. Memberships are typically valid for a specified period, and no refunds will be issued for cancellations or terminations before the end of the membership term.

3. Event Registrations:
a. Registration fees for events organized by American Lighting Association are refundable.
b. All requests for event refunds must be made in writing. Please email Wendy Jones to request a refund.
c. Refund guidelines:
    i. Full refunds will be granted up to 30 days prior to event.
    ii. A partial refund of 50% will be granted 15-29 days prior to the event. 
    iii. No refunds will be issued for cancellations made within 14 days of the event start date. Unused event registrations are not transferrable to future events.
d. Should an event be canceled or rescheduled by American Lighting Association, registrants will be offered the choice of a full refund or participation in the rescheduled event.
 

4. Digital Products and Services:
a. Refunds for digital products, such as downloadable documents, online courses, or webinars, may be considered on a case-by-case basis.
b. Requests for refunds must be made within 90 days from the date of purchase.

5. Refund Process:
a. To request a refund, the member or registrant must contact wendy@alalighting.com or by calling 214-698-9898.
b. Refunds will be processed within 7 days from the date the request is approved.

6. Exceptions:
a. Emergency situations will be considered on a case-by-case evaluation.

7. Changes to the Refund Policy:
a. American Lighting Association reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Information:
For questions or concerns about our refund policy, please contact:
Wendy Jones
Vice President of Finance
wendy@alalighting.com
216-698-9898 ext 222