Refund Policy for American Lighting Association Website

1. Purpose:
This refund policy outlines the terms and conditions for refunds related to American Lighting Association membership fees, event registrations, and other transactions made on our website.

2. Membership Fees:
a. All membership fees are non-refundable.
b. Memberships are typically valid for a specified period, and no refunds will be issued for cancellations or terminations before the end of the membership term.

3. Event Registrations:
a. Registration fees for events organized by American Lighting Association are refundable according to the following guidelines:
   i. Full Refunds up until 30 days prior to event, 50% refund until 2 weeks prior to event. 
   ii. No refunds will be issued for cancellations made after 1 week prior to event.
   iii. All event refunds and/or cancellations must be made in writing. Please email Katie Grandel in            order to request a refund or cancel your registration.
b. In case an event is canceled or rescheduled by American Lighting Association, registrants will be offered the choice of a full refund or participation in the rescheduled event.

4. Digital Products and Services:
a. Refunds for digital products, such as downloadable documents, online courses, or webinars, may be considered on a case-by-case basis.
b. Requests for refunds must be made within 90 days from the date of purchase.

5. Refund Process:
a. To request a refund, the member or registrant must contact wendy@alalighting.com or by calling 214-698-9898.
b. Refunds will be processed within 7 days from the date the request is approved.

6. Exceptions:
a. Emergency situations will be considered on a case-by-case evaluation.

7. Changes to the Refund Policy:
a. American Lighting Association reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Information:
For questions or concerns about our refund policy, please contact:
Wendy Jones
Vice President of Finance

wendy@alalighting.com
216-698-9898 ext 222